NHS Professionals

Established in 2001 as a Special Health Authority and then as a limited company in 2008, NHS Professionals put people in places to care within NHS Trusts and the wider healthcare system. It has more than 50 client Trusts and 190,000 healthcare professionals registered with the organisation. 

• NHS Professionals began a new chapter in 2022, moving its focus from crisis response to strategic growth and delivery of the core services. There was support for marginalised groups too, with Older Workers Week in November 2022 and taking part in the National Apprenticeship Programme. The business has more than 70 apprentices as part of its corporate staff and furthering recruitment as a viable career option for young people.
• In a challenging year for the country as a whole, NHS Professionals achieved significant results. They included growing to more than 190,000 Bank members (increase of 10,000 plus), filling 6,153,896 shifts and delivering 51,605,690 hours of patient care through its members.
• NHS Professionals also won four new Managed Service Provider contracts, taking its total number of customers engaged in this way to 56, as well as working with more than 100 other healthcare organisations through a variety of employment models.
• The campaign ‘Better Balance with the Bank’ promoted the benefits of working on the staffing bank and had the following results: more than 7,700 joined in the period (with 12,000 to join in 2023), in excess of 195,000 have seen social media posts in relation to the initiative and 38% of website visitors navigated to register with the business or book a shift.
• NHS Professionals began a new chapter in 2022, moving its focus from crisis response to strategic growth and delivery of the core services. There was support for marginalised groups too, with Older Workers Week in November 2022 and taking part in the National Apprenticeship Programme. The business has more than 70 apprentices as part of its corporate staff and furthering recruitment as a viable career option for young people.

Judges’ comments

“In a rigorous judging session, the judges noted a number of serious achievements by NHS Professionals against a backdrop of a challenging year, especially for the NHS and the country as a whole. NHS Professionals was able to deliver: growth of its candidate base to over 190,000 Bank members (an increase of over 10,000); 6,153,896 shifts filled and 51,605,690 hours of patient care delivered by its Bank members; winning four new MSP contracts, as well as working with over 100 other healthcare organisations through a variety of employment models; attracting a more diverse client base beyond acute settings, including integrated care systems and hospices, among others. The judges were seriously impressed with its deliverables in a testing environment.”