Winner: Amberjack

Amberjack provides end-to-end outsourced recruitment services including consultancy, candidate attraction, online recruitment systems, candidate management, assessment and selection, onboarding and development. The company has been proactive in promoting innovations, and in using knowledge and industry insights to improve recruitment effectiveness. Its ‘insights’ research continues to grow. Its ‘future talent group’ is the largest group of its kind on LinkedIn, with more than 10,500 members. The firm has also hosted ‘masterclasses’ – free events that share insights on research findings, gamification, candidate experience, diversity, the Apprenticeship Levy and return on investment.

• Clients including Mars, Network Rail and Unilever have all benefited significantly from Amberjack’s research and its recommendations, through the improvements the firm has made to their processes and the results achieved in partnership.

• Achievements during the year in question include: winning two Recruiter Awards; winning more than £2.2m-worth of new business; attracting new clients including BGL Group, UK Power Networks, PwC, Deloitte, EY, Spirax Sarco, RWE Innogy and nPower; publishing of market-leading insights research based on 500,000 candidates; the launch of Amberchat platform and the hosting of more than 100 chat events for clients; the launch of a paperless digital assessment platform called imPACT.

• Outstanding results against industry benchmarks include: 40% happier candidates (based on Inavero UK staffing report, 2017); 23% faster time to offer (based on Institute of Student Employers annual survey); 25% less cost per hire (based on ISE annual survey); 17% greater diversity (based on ISE annual survey); 20% fewer reneged offers (based on ISE annual survey); 17% greater diversity (based on ISE annual survey); and 61% happier clients (Inavero UK staffing report, 2017).

• An example of innovation was a project carried out for Network Rail to attract more candidates from minority groups. Amberjack’s innovative technology underpinned the entire process, providing real-time reporting for complete campaign visibility and enabling accurate pipeline forecasting. It enabled the company to apply positive action through analysis of big data at the item level.

Judges’ Comments:

“This entry stood out owing to its personalised approach to client solutions … A strong blend of technology and people-led features ensures a holistic and effective solution in every case study.”