BEST CLIENT SERVICE
Sponsored by Mercury
WINNER: TTM Healthcare Solutions
This company’s results demonstrate that they “do not compromise their people or profit for excellent client service”. A facet of their client service that strongly impressed the judges was TTM’s “bow tie” approach to risk management, a technique that aims to identify causes, consequences and mitigating factors of potential risk events. Use of this approach “instilled a true partnership across their clientele”. TTM, the judges said, offered “a great example of how to develop strong and substantial relationships within their niche”.