Outstanding Outsourced Recruitment Organisation 2020

ResourceBank Recruitment

Established in 1995, ResourceBank is a provider of bespoke outsourced recruitment, talent and HR services to organisations throughout the UK and Europe.

  • Excellent customer service, together with efficiencies and cost-savings led to all new 2019 clients being won through recommendation. And at the same time, ResourceBank has maintained its long-standing relationships with clients – in some cases over 15 years.
  • ResourceBank is trusted to deliver RPO in sectors that are new to the company, such as new clients within Legal and Dentistry, despite having no previous sector knowledge. As a result, ResourceBank has now been recommended to others in those sectors.
  • In an impressive year, ResourceBank has had the highest-ever number of vacancies recruited (5,284) – an increase of 15% on 2018, the largest number of client RPO partnership agreements (16 separate RPOs in 2019, up from 12 in 2018) and the largest number (six) of new client RPO agreements established in the year.
  • The judges were impressed with the approach to the video-screening campaign for one of its long-standing clients, World Duty Free, which was looking to recruit large numbers of customer service staff to support its peaks. The new HireVue video applications introduced by ResourceBank reduced assessment time by 75% and improved candidate engagement.

Judges’ comments: “The judges were struck by how partnership-orientated they are. They are so much more than just recruiting – involving the candidate and truly understanding clients and implementing bespoke processes that work.”